General Information
Do I need to set up an account?
You do not need an account to shop at Golden Orchid Boutique. However, you will be able to enjoy a whole host of additional benefits if you register with us, such as:
- Tracking your orders and reviewing past purchases
- Adding the products to your Wish List including sold out items
- Previewing new collections and receiving emails on our latest news and New In items
- Saving your address and card details for a faster shopping experience when you visit us next time
Will my personal information be confidential?
We take data protection very seriously here at Golden Orchid Boutique. Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer technology. Your card details and passwords are not available to any of our employees. However, please do note that it is your responsibility to keep any Website passwords or login codes issued to or chosen by you, confidential. We do share information with carefully selected third parties but we take care in doing so. For full details on how we handle data, please read our Privacy Policy.
When does Golden Orchid Boutique go on Sale?
Our seasonal sales take place twice a year. Register for email updates to be notified on sale dates and further reductions.
How do I contact Customer Service?
You can contact our customer care team from 10am-10pm on our UAE number +971 2 558 5848, on our email customercare@goldenorchidboutique.co, or WhatsApp +971 50 907 9702.
What should I do if I am having trouble logging in to my Golden Orchid Boutique account?
If you are a registered user and forget your password, click on ‘forgot password’ and you will receive an email with instructions on how to reset it. For any other technical difficulties, please contact our customer service team from 10am-10pm on our UAE number +971 2 558 5848, on our email customercare@goldenorchidboutique.co, or WhatsApp +971 50 907 9702.