Golden Orchid provides shipping for all its products within the United Arab Emirates. We will bear the costs of shipping and your order shall be received by courier within 7 days.
Payment, Refunds, and Returns
Golden Orchid accepts all Visa and Master Card credit cards/ debit cards in AED as a form of payment for our goods. Upon payment approval, Golden Orchid will send you an email to the account provided at checkout, confirming your purchase. The cardholder must retain a copy of any transaction records, as well as our policies and rules.
At Golden Orchid your satisfaction is our guarantee. Thus, if you are not pleased with your purchase from Golden Orchid, if you contact us within 30 days, we will give you a full refund or exchange, so long as the item is in the same condition as when it was sent to you. Golden Orchid will also issue a full refund or exchange in the event that a product we send is defective, damaged in shipping, the wrong item sent, or has been tampered with.
In the event that a refund is issued, it will be issued via the original means of payment and will be processed within 10-45 days dependent upon the bank processing the request.
In the event that an error occurred, and you want to cancel your order, Golden Orchid will honor this cancellation. If the error occurred and you want to cancel your order before shipment, please contact us immediately when you realize this so it will not be shipped to you. In the event that the error is realized after shipment, please return the item back to our facility and we will issue you a full refund or exchange.