Terms & Conditions

General

Golden Orchid Tailoring and Embroidery (hereinafter “Golden Orchid”) maintains the Website at https://goldenorchidboutique.co (the “Site”) and the online retail services (the “Services”) it offers. Before using Golden Orchid’s Site and Services we encourage you to read these Terms and Conditions carefully, as they constitute a binding agreement between Golden Orchid and you from the time the site is accessed. If you are under 18 years of age or not of legal age to form a binding contract in your place of residence, you must have your parent or legal guardian’s permission to use our Site and/or purchase our products.

 If Golden Orchid decides to change its Terms and Conditions, we will post those changes to this Agreement and other places we deem appropriate. Golden Orchid reserves the right to modify its Terms and Conditions at any time, so please review it frequently. Your access to and use of the Site is subject to the following terms and conditions (interchangeably “Terms and Conditions”, “Terms”, or “Agreement”) and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, Golden Orchid’s Terms and Conditions and you acknowledge that any other agreements between you and Golden Orchid are superseded and of no force and effect, with respect to the subject matter addressed herein.

Acceptance of Terms and Conditions

To use our Site and Services, you must first agree to the Terms and Conditions. You accept the Terms by clicking or tapping on a button indicating your acceptance, by executing a document that references them, or by using the Services and accessing this Site.

By accepting these Terms and Conditions, you represent that you have the legal power to do so. If you will be using our Services on behalf of an organization, (a) “you” and “your” will refer to that organization, (b) you agree to these Terms on behalf of that organization and you represent that you have the authority to do so, and (c) you shall be responsible for ensuring that each of your end users complies with the terms, conditions and obligations set forth in this Agreement.

You may not use the Services and may not accept the Terms if you are barred from receiving the Services under the laws of the United Arab Emirates or other countries, including the country in which you are resident or from which you use the Services. If you represent an organization, you will ensure that: (a) your end users do not use the Services in violation of any export restriction or embargo by the United Arab Emirates, and (b) you do not provide access to the Services to persons or entities on any restricted lists.

Account Management and Security

You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access Golden Orchid’s Services.  Accordingly, you agree that you will be solely responsible to Golden Orchid for all activities that occur under your account. If you become aware of any unauthorized use of your password or account, you agree to notify Golden Orchid immediately by contacting us either by phone at +971 2 558 5848 or by email at customercare@goldenorchidboutique.co

Only registered users may use our Services. As a user, you may not allow third parties to access the Services using your account. You are personally responsible for any use of the Services through your account, whether by you or a third party.

Payment, Refunds, and Returns

Golden Orchid accepts all Visa and Master Card credit cards/ debit cards in AED as a form of payment for our goods. Upon payment approval, Golden Orchid will send you an email to the account provided at checkout, confirming your purchase. The cardholder must retain a copy of any transaction records, as well as our policies and rules.

At Golden Orchid your satisfaction is our guarantee. Thus, if you are not pleased with your purchase from Golden Orchid, if you contact us within 30 days, we will give you a full refund or exchange, so long as the item is in the same condition as when it was sent to you. Golden Orchid will also issue a full refund or exchange in the event that a product we send is defective, damaged in shipping, the wrong item sent, or has been tampered with.

In the event that a refund is issued, it will be issued via the original means of payment and will be processed within 10-45 days dependent upon the bank processing the request.

Cancellation

In the event that an error occurred, and you want to cancel your order, Golden Orchid will honor this cancellation. If the error occurred and you want to cancel your order before shipment, please contact us immediately when you realize this so it will not be shipped to you. In the event that the error is realized after shipment, please return the item back to our facility and we will issue you a full refund or exchange.

Shipping

Golden Orchid provides free shipping for all its products within the United Arab Emirates. We will bear the costs of shipping and your order shall be received by courier within 7 days.

Intellectual Property

This Site contains information, content, services and software including, without limitation, text, photographs, images, illustrations, audio clips, video, html, source and object code, trademarks, logos, and the like (hereinafter the “Content”.) Everything located on or in this Site is either (1) the exclusive property of Golden Orchid; (2) used with the permission of the copyright and/or trademark owner; or (3) part of the public domain. This Content is copyrighted as a collective work under the UAE copyright laws, and Golden Orchid owns a copyright in the selection, coordination, arrangement, and enhancement of such Content. Except as otherwise expressly stated in this agreement, any copying, distributing, transmitting, posting, linking, deep linking, or otherwise modifying of this site, without express permission from Golden Orchid, is strictly prohibited.

Indemnification

You agree to indemnify, defend and hold harmless Golden Orchid and their respective directors, officers, employees, and agents from and against all claims and expenses, including attorney’s fees, arising out of or related to your use of the site and/or any violation of this agreement by you.

Governing Law

This Agreement shall be governed by the federal laws of the United Arab Emirates as applied to agreements entered into and to be fully performed within the State, without regard to its conflicts of law provisions and all disputes are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

International Users

Golden Orchid and this Site are incorporated and administered in the United Arab Emirates. If you use this site from outside of the United Arab Emirates, you are responsible for compliance with any of the applicable laws in the jurisdiction you are accessing the site from. Likewise, if you access our Site from a sanctioned country, you are not allowed to purchase our goods. We will not trade with or provide any services to OFAC and sanctioned countries

Severability

The Provisions of these Terms and Conditions are intended to be severable. If for any reason any provision of this Agreement shall be held invalid or unenforceable in whole or in part in any jurisdiction, such provision shall, as to such jurisdiction, be ineffective to the extent of such invalidity or unenforceability without in any manner affecting the validity or enforceability thereof in any other jurisdiction or the remaining provision hereof in any jurisdiction, and the remainder of this Agreement shall continue in full force and effect. Any failure of GOLDEN ORCHID to enforce or exercise any provision of this Agreement or related right shall not constitute a waiver of that right or provision.

Disclaimers

Your use of and browsing in the site are at your own risk. Neither Golden Orchid nor any other party, person or agent, involved in creating, producing, maintaining or delivering the site is liable for any direct, incidental, consequential, indirect, punitive, or other damages arising out of your access to, or use of, the site. Without limiting the foregoing, except in those jurisdictions which may restrict or limit exclusions of implied warranties, to the maximum extent permitted by federal, state, and/or local laws, everything on the site is provided to you “as is” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. Golden Orchid also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect or invade your computer equipment or other property on account of your access to, use of, or browsing in the site or downloading of any materials, data, text, images, video, or audio from the site.

License

By offering this site for use, Golden Orchid provides a worldwide, nonexclusive, nontransferable, revocable, limited license to access and make personal use of the information and services on this website, strictly subject to and in accordance with these Terms. Golden Orchid reserves the right to amend or terminate this license at any time and for any reason.

Failure to comply with these Terms and Conditions may result in automatic termination of this license, without prior notice. Except for the limited license set forth in this Agreement, Golden Orchid does not grant you any express or implied rights or licenses under any patents, trademarks, copyrights, or other proprietary materials.

Contact Us

If you have any questions about our Terms and Conditions, please contact us either by phone at +971 2 558 5848 or by email at customercare@goldenorchidboutique.co. We are located at Al Bateen, Al Bateen Towers, C-2 Building 4th Floor, Office 406,  Abu Dhabi UAE.